Frequently Asked Questions
Find answers to the most common questions about our transfer service
Everything you need to know about our services
We have collected the most frequently asked questions from our customers to help you plan your trip with BookTaxi. You will find information about bookings, payment methods, luggage and much more. If you don't find what you're looking for, please contact us directly.
Can I pay for the transfer by card?
Yes, we accept all payment methods: cash, credit/debit card, and bank transfer.
I'm traveling for business. Can I get an invoice?
Yes, we can issue receipts or invoices. We work with individuals and companies worldwide. Please provide billing details in advance.
I'm traveling with children. Do you provide child seats?
Yes. Please let us know the child's age and number of seats needed in advance.
Can I travel with pets?
We only accept small pets in carriers. Please let us know in advance.
How does the airport meeting work?
The driver awaits you in the arrivals area with a sign with your name.
What's included in the price?
Highway tolls, fuel, ZTL access, water on board and 1 hour free waiting at the airport.
What if I can't find the driver?
Contact us at the number in the confirmation. We will assist you immediately.
What happens if the flight is delayed?
We monitor flights in real time. The driver waits up to 1 hour after landing. For longer delays, notify us to reschedule.
How can I book in advance?
Via website, phone, or email. We recommend advance booking during high season.
Can I cancel or modify the booking?
Yes. Check cancellation terms: free over 72h, 50% between 24-72h, 100% for no-show.
Can I book a transfer with multiple stops?
Yes, we arrange transfers with multiple stops. Let us know in advance for a quote.
Book Your Transfer
Fill out the form and receive confirmation within hours